Customer Service
Setting Up Your AI Knowledge Base & Product Catalogs
How to organize training materials so your AI chatbot answers customer questions with 100% accuracy.
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Supported File Formats
The AI processes PDF, TXT, CSV, and Markdown files. You can also type Q&A pairs directly into the knowledge base editor.
Content Best Practices
Use clear, concise sentences. Include sample customer questions and ideal answers. Avoid ambiguous terms that could be misinterpreted.
Periodic Updates
Review your knowledge base whenever product prices, variants, or policies change. The AI automatically syncs and uses the latest version.